RHS show tickets FAQs

Got a question about your tickets? Find the answer here with our FAQs

When will I receive my show tickets?
Tickets will be emailed to you at least two weeks before the show. Print them out or show them on any smart device to gain access to the show. Please note, we will need to be able to scan the barcode. 

Tickets for RHS Malvern Spring Festival will be dispatched four to six weeks before the event.
If you can’t locate your e-tickets, please check your junk/spam folders, log in to your Ticket Factory account, or contact us via this form.

Please note: When completing this form, you are leaving the RHS website and will be subject to Ticket Factory’s terms and conditions and privacy policy.
Are tickets sold on other websites valid?
Our official ticketing partner is The Ticket Factory. By purchasing from any unauthorised source (such as eBay, Viagogo, TicketsToSee, StubHub and Gumtree etc.), you run the risk of the tickets being rendered invalid and being denied entry on the day, and also being denied tickets to future events.

Please support us by only buying direct – ticket proceeds go towards the charitable aims of the RHS – buying from unofficial vendors does not support this.

We have, in addition, partnered with the ethical resale site Twickets. This allows ticket holders to sell their tickets and for others to purchase them for no more than face value (plus fees).
Can I bring non-members to a members’ day?
RHS members are able to buy four tickets at a member rate. This means you can effectively bring three non-members as guests.
Do I need a show ticket for my child?
Yes. Children aged 5+ require a ticket and these can be purchased on our website. 

Under 5s can attend RHS Urban Show, RHS Hampton Court Palace Garden Festival , RHS Flower Show Tatton Park for free.

Children aged five years or over are allowed into the RHS Chelsea Flower Show provided that they hold a valid ticket, are with an accompanying adult and comply with the Terms and Conditions. ­Prams, pushchairs and buggies are not permitted in the showground. Babes in arms are allowed but discouraged due to the unsuitability of the environment.
I can no longer use my ticket, what can I do?
There are several options open to you if you can no longer use your ticket. We operate a strict no refund policy, but we permit exchanges to another day of the same show, or another show in our 2024 Main Season (excluding shows held in RHS Gardens or Malvern). To exchange a ticket in advance please complete this form RHS Customer Enquiry
For any queries during show week please e-mail [email protected].

Twickets is an authorised site where you may offer your tickets for resale. To sell your tickets please follow the appropriate links below:You are also permitted to transfer tickets to family or friends. 

Please do not be tempted to try and resell unwanted tickets via unofficial websites or for prices higher than face value. Tickets offered in this way are rendered invalid and entry will be denied on the day, as well as to future events. 
Do you cater for special dietary requirements?
All of our sit-down restaurants cater to dietary requirements. You can pre-book these options at RHS Chelsea Flower Show and RHS Flower Show Tatton Park. Many of our mobile catering units also cater for different dietary requirements.

Please check the Plan Your Visit pages for each show. We will update information on these pages as it becomes available. 

You are also welcome to bring your own food to our outdoor shows, but not the RHS Urban Show.
Does RHS membership guarantee me tickets?
All ticket types are subject to availability and membership does not guarantee you a ticket.

RHS members get access to member-only days and priority booking for the shows, but tickets are limited. Book early to avoid disappointment.
What options are there when booking for people with disabilities?
Attendants cannot be provided but one companion is admitted free of charge per visitor whose disability necessitates assistance. Please note that discounts cannot be applied retrospectively. Proof of eligibility is required and all tickets are subject to availability. To book tickets online through The Ticket Factory, visitors with access requirements can register their requirements via the Access or Nimbus Card. Apply for / Renew a card – Access Card. Once registered you simply link your card to your Ticket Factory account. You can also book by calling 0800 640 5001.

We are happy to offer a hire service for manual wheelchairs and mobility scooters for use at the show, but the availability is limited. Bookings can be made online. Advance booking closes the week before the event starts or as soon as the allocation is sold out, whichever is the sooner. We do however manage a waiting list on the day at the show so please enquire on arrival if you have been unable to book in advance.
Can I bring my dog to the show?
You may bring your dog to RHS Flower Show Tatton and RHS Hampton Court Palace Garden Festival. Dogs are not allowed at RHS Urban Show, RHS Chelsea Flower Show, RHS Malvern Spring Festival and Malvern Autumn Show with the exception of assistance dogs. Please fully consider the welfare of your pet, and whether the show environment is suitable, before deciding to bring them.
When will my pre-ordered show guide arrive?
Show guides are posted approximately one week before the show (UK only). Guides will also be available to buy at the show. 
Is there somewhere to leave my purchased plants or products at the show?
We provide a plant crèche and shop and drop at our outdoor shows, but not at the RHS Urban Show. Any items are left at the owner's risk, and we cannot be responsible for any items that are lost or damaged.
Where can I park?
Details about parking can be found on each individual show's  Plan Your Visit page. Disabled parking is available at all our shows for visitors with disabilities that display a valid blue badge. Please see our show-specific accessibility pages for more details.
What happens to lost property?
Items are kept for one month before being donated to local charities. Due to limitations of space, unclaimed plants can only be kept for one day. Please contact us by e-mail with a full description at RHS shows customer care.
How do I exhibit at an RHS show?
Please visit our Exhibit at a Show pages for more information. 
Why is the date or time showing as ‘currently sold out’
There are no tickets available at the moment, but we allow tickets to be exchanged and may also accept unwanted tickets for resale closer to the show.

We regret we are unable to operate a waiting list, but advise checking back periodically as tickets may become available.
Can I enter the Urban Show during the morning session and stay for the afternoon session?
Your ticket is only for the time session you have selected. The venue will be cleared between the morning and afternoon sessions. Morning visitors are expected to leave by 2.30 and afternoon visitors cannot enter before 2.30pm.  Please bear this in mind when deciding when to arrive.  

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The Royal Horticultural Society is the UK’s leading gardening charity. We aim to enrich everyone’s life through plants, and make the UK a greener and more beautiful place.