Meanings and introduction

1. The Royal Horticultural Society (the “RHS”, “we”, “us” or “our”) and our authorised agents and distributors (the “Official Partners”) sell, allocate and issue tickets for events (the “Tickets”) at RHS Flower Show Cardiff, RHS Chelsea Flower Show, RHS Chatsworth Flower Show, RHS Hampton Court Palace Flower Show and RHS Flower Show Tatton Park) (the “Venue”) only upon the Ticket terms and conditions and Showground Regulations (together the “Terms”) published by us from time to time. By buying or being issued with Tickets all recipients of Tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted the Terms.

All our tickets are non-transferable

2. Tickets are STRICTLY NON-TRANSFERABLE.  You must not resell or transfer Tickets (except as referred to at clause 3). You must not auction, donate, offer for sale, or advertise Tickets for sale via the internet or elsewhere.

3.  Tickets may only be used by the Buyer and, if the Buyer has bought more than one Ticket, the person(s) intending to accompany that Buyer to the Venue.

4.  Tickets must be bought or obtained only directly from us or our Official Partners. We reserve the right to refuse to sell or distribute to individuals, companies or agencies who we suspect have resold, or intend to resell Tickets or who we suspect have otherwise contravened, or intend to contravene, the conditions. 

5.  A Ticket obtained in contravention of the conditions, or which in our reasonable opinion is being used or is intended to be used in contravention of the conditions, shall be void.  All rights conferred or evidenced by such Ticket shall be nullified. This may include you being refused entry, or the Ticket being cancelled, without notification. No compensation will be provided and we reserve the right to withhold any refund. Any person seeking to use a Ticket obtained in contravention of the conditions whether used in order to gain access or remain at the Venue will be a trespasser and will be liable to legal action and subject to ejection.

6.  Tickets remain our property at all times.

7. You must not use Tickets as prizes in  promotions, hospitality or travel packages, auctions, lotteries or competitions (including charity auctions, lotteries or competitions) without our prior written consent.

Maximum number of tickets

8.  RHS Members may buy a maximum of four Tickets per show at the RHS member price (eight for Joint Members).

Additional terms for RHS Chelsea Flower Show only

9. You may buy or acquire a maximum of four Tickets per show. If you are a RHS Member, this maximum number of Tickets includes the permissible maximum number of RHS Member Tickets.

10. If you leave the showground, you will not be re-admitted.

11. We do not allow entry to children aged 5 years or under or to pushchairs, prams or babes in arms.

Replacement Tickets, Refunds and Exchanges

12.  Any replacement of lost, damaged or stolen Tickets is at our discretion.  An administration charge of £5 is payable.

13. We do not refund Tickets except in certain circumstances when a show is abandoned or curtailed: our refund policy is below.

14. If the Buyer is unable to use one or more Tickets, the Buyer must return the Tickets to us for exchange.

15. Tickets may, subject to conditions 16 and 17, be exchanged for a ticket of the same value or less on an alternative day or show (RHS Flower Show Cardiff / RHS Chelsea Flower Show / RHS Chatsworth Flower Show / RHS Hampton Court Palace Flower Show / RHS Flower Show Tatton Park) within the same year.

16. We are not bound to exchange Tickets. In order to apply for an exchange, the Buyer of the Ticket must return the Ticket to the outlet from which they were bought (either us or our Official Partner)at least two weeks before the date of the show as shown on the original Ticket.  Any exchange is at our discretion and is subject to availability. An administration charge of £5 is payable.

17.  Tickets will not be exchanged if they were (or we have reason to believe they were) advertised for sale, sold, or transferred, or bought or acquired from any unofficial source. In particular, we will not exchange Tickets advertised for sale, bought or acquired using unauthorised ticket agents, or exchange websites.

In general

18. Concessions must be mentioned when you buy Tickets and cannot be applied for in retrospect.

19. Possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

20.  You and your property are liable to be searched by authorised personnel on entry to the Venue and at any time during the event. Failure to submit to any requested search by authorised personnel will lead to refusal of admission, and/or ejection, and may also lead to exclusion from the Venue.

21. We reserve the right to change the advertised show date and show schedule of events without notice or liability, where it is necessary to do so.

22.  If admission is reasonably refused for whatever reason, or if you are reasonably ejected or excluded from the Venue for whatever reason, no money will be refunded or compensation provided.

23.  We reserve the right to change the Terms, from time to time.

24. A copy of the Showground Regulations is available below. 

Preview Evenings

Separate terms and conditions apply to the RHS Chelsea Flower Show Charity Gala Preview and the RHS Hampton Court Palace Flower Show Preview Evening. Tickets can be purchased from RHS. To obtain a copy of the terms and conditions, please write to: RHS Special Events Limited, 80 Vincent Square, London, SW1P 2PE or email previewtickets@rhs.org.uk

Abandonment or Curtailment of Show - Refund Policy

1.  Buyers of Full-Day Tickets

(i) If the show is abandoned for a whole day, then the original Buyer of the tickets will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day concerned.

(ii) If the show closes within two hours of the time the show actually opened to holders of full-day tickets, and does not re-open that day, the original Buyer of the tickets will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day concerned.

(iii) If the show closes after two hours but within four hours of the time the show actually opened to holders of full-day tickets, and does not re-open that day, the original Buyer of the tickets will be refunded with half of the amount that they paid for the ticket(s). The maximum refund payable will be half of the face value of the ticket(s) for the day concerned.

(iv) If the show closes after four hours from the time the show actually opened to holders of full-day tickets, no refund will be made.

(v) If the show opens later than its advertised start time, then the original Buyer of the tickets will be refunded as follows:

a. if the show opens up to two hours late, half of the amount that they paid for the ticket(s). The maximum refund payable will be half of the face value of the ticket(s) for the day concerned.

b. if the show opens two or more hours late, the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day concerned.

2. Buyers of Half-Day Tickets

(i) If the show is abandoned for the entire half-day, then the original Buyer of the tickets will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day and period concerned.

(ii) If the show closes within one hour of the time the show actually opened to holders of half-day tickets, and does not re-open that half-day, the original Buyer of the ticket(s) will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day and period concerned.

(iii) If the show closes after one hour but within two hours of the time the show actually opened to holders of half-day tickets, and does not re-open that half-day, the original Buyer of the ticket(s) will be refunded with half of the amount that they paid for the ticket(s). The maximum refund payable will be half of the face value of the ticket(s) for the day and period concerned.

(iv) If the show closes after two hours from the time the actually show opened to holders of half-day tickets, no refund will be made.

(v) If the show opens later than its advertised start time, then the original Buyer of the tickets will be refunded as follows:

a. if the show opens up to one hour late, half of the amount that they paid for the ticket(s). The maximum refund payable will be half of the face value of the ticket(s) for the day and period concerned.

b. if the show opens one or more hours late, the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day and period concerned.

3.  Buyers of Evening Tickets

(i) If the show is abandoned for a whole day, then the original Buyer of the tickets will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day and period concerned.

(ii) If the show closes within one hour of the time the show actually opened to holders of evening tickets, and does not re-open, the original Buyer of the ticket(s) will be refunded with half of the amount that they paid for the ticket(s). The maximum refund payable will be half of the face value of the ticket(s) for the day and period concerned.

(iii) If the show closes after one hour from the time the show actually opened to holders of evening tickets, no refund will be made.

4. General Refund conditions

(i) The RHS's decision on how long the show is open will be final.

(ii) Only the original Buyer of the tickets is eligible for refunds.

(iii) Wherever possible and in accordance with the provisions above, refunds will be made automatically by RHS or the Official Partners for tickets bought in advance, using the original payment method (i.e. direct to credit / debit card account or by cheque).

(iv) Tickets bought at the show should be returned to: RHS, 80 Vincent Square, London, SW1P 2PE. Applications for refunds will only be accepted if received within 60 days of the event. Refunds will be made by cheque and sent by 1st class post.

(v) Ticket holders will not be eligible for refunds in any of the following circumstances:

* If tickets were purchased from any other source other than through RHS or the Official Partners including but not limited to unauthorised ticket agencies, exchange websites or other sources.

* If only part of the show was forced to close, except as provided above.

(vi) Refunds will only be given on tickets, according to the terms and conditions.

(vii) RHS shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel expenses, car parking fees and catalogues and the ticket holder waives all rights of whatsoever nature against RHS, the Official Partners, its employees, servants, agents, independent contractors or representatives in respect of injury, death, loss or damage arising from or pursuant to the show. Nothing in the terms and conditions shall exclude or restrict liability for personal injury or death due to negligence.

5. Buyers of 'Show Ticket & RHS Membership' packages

The following additional clauses apply:

(i) Only the face value of the show tickets (or part thereof) will be refunded, not the value of the membership.

(ii) As neither the RHS nor the Official Partners holds details of the original Buyer, refunds will only be made to the applicant, by cheque, on production of their tickets. To be valid, applications for refunds must be made within 60 days of the Show.

6. Buyers of 'Ticket and Meal' packages

(i) The show tickets element of the package will be refunded to the original Buyer in accordance with the policies above.

The following additional clauses apply:

(ii) If the show closes before the end of the meal collection period, the original Buyer will be refunded with the amount that they paid for the meal element of the package, provided that the unused meal collection voucher is returned to the RHS, with details of the original Buyer, within 60 days of the event.

(iii) If the show closes after the meal collection period, no refund of the meal element of the package will be made.

Showground regulations

1. Any person (“you”) who enters any of RHS Flower Show Cardiff, RHS Chelsea Flower Show, RHS Hampton Court Palace Flower Show and RHS Flower Show Tatton Park  or the surrounding areas or other property controlled by The Royal Horticultural Society (the “RHS”, “we”, “us” or “our”) on events days (the “Venue”) is admitted only on the basis of these conditions. By seeking entrance to, or entering, the Venue you are deemed to have accepted these conditions.

2. Entry to the Venue requires a valid ticket, authorised accreditation or pass. All tickets, accreditation and passes are STRICTLY NON-TRANSFERABLE. Authorised personnel reserve the right to request that you produce a valid ticket and photo identification at any time.

3. If you enter a Venue you must comply with oral and/or written instructions issued by RHS management, stewards and/or police officers. We reserve the right to refuse you admission, or to eject you from the Venue, if you do not comply with oral and/or written instructions.

4. You and your property are liable to be searched by authorised personnel on entry to the Venue and at any other time during the event. Failure to submit to any requested search by authorised personnel will lead to refusal of admission or ejection and may also lead to exclusion from the Venue.

5. Animals cannot be admitted except for guide and assistance dogs.

6. We are entitled to refuse admission to or eject you if we think fit, provided we act reasonably.

7. We reserve the right to amend these conditions from time to time.

8. The following activities are prohibited and any person who in our reasonable opinion carries out or is likely to carry out  such an activity may be ejected and excluded from the Venue:

a. the use of foul or abusive language, obscene or indecent gestures or chanting, including threatening, abusive or insulting language directed to a person by reason of their colour, race, sexuality, nationality (including citizenship) or ethnic or national origins;
b. any dangerous behaviour;
c. any unnecessary noise or behaviour likely to cause distress, confusion or nuisance of any kind and/or interrupt filming;
c. the climbing onto buildings, fences, walls, structures or fittings within the Venue;
d. the obstruction of gangways, access ways, exits, entrances and stairways;
e. the unauthorised carrying, wearing, distribution, display or other use of promotional, commercial, offensive, political or religious printed matter, including but not limited to leaflets, banners, clothing, signs, symbols;
f. the carrying, wearing distribution, display or other use of Ambush Marketing (an activity by a party which utilises the publicity value of an event without having any official involvement or connection with the event) material.

9. The following items are prohibited (“Prohibited Items”) within the Venue:

Any objects or clothing bearing political or offensive statements or commercial identification intended for Ambush Marketing, large flags, banners, rattles, fireworks, flares, pyrotechnics, air horns, musical instruments, klaxons, smoke canisters, laser pointers, cooking devices, bicycles, skates,  articles which could or might be used as a weapon - or any other item which in the reasonable opinion of RHS could be used as a weapon or cause nuisance to others.

10. If you are found with a Prohibited Item, this item will be confiscated by authorised personnel and you may be ejected from the Venue or refused entry into the Venue. The item will be disposed of without compensation unless you return the item to a safe place.

11. Filming, photography and broadcasting takes place during the show at the Venue. You give your express consent to the use of your actual or simulated likeness and voice in connection with the production, exploitation and advertising of the show without compensation or credit, throughout the world.

12. You must not undertake any Ambush Marketing.

13. You must not breach or infringe the rights of any sponsors, suppliers, broadcasters or other parties commercially associated with the show.

14. You must not (unless authorised by us in writing in advance) conduct promotions or commercial activity, including the distribution or offer for sale of any newspaper, periodical, drink, food, merchandise, ticket or any other article.

15. You must not (unless authorised by us in writing in advance) conduct a charitable collection.

16. The consumption of intoxicating liquors is permitted only in the bars or other authorised areas or places during hours decided by RHS, and the right is reserved to close bars at any time.

17.  Smoking is banned in all enclosed spaces at the Venue. 

18. Please note that the show is a temporary, outdoor show on open parkland and is subject to varying weather and ground conditions. Although some temporary track way is laid, much of the show is on open ground and care must be taken. We therefore advise that you check the weather forecast for the day of your visit, consider the nature of the show and the effects of any inclement weather on surface conditions, and wear suitable clothing and footwear. In extreme weather conditions, access may be restricted in the interest of safety.

19. The use of cameras, video or other recording or transmission equipment for commercial purposes is prohibited.  Such equipment maybe confiscated if such use is suspected. Any images, photographs or recordings may not be sold or used commercially without our prior written consent. We own all intellectual property rights in images or recordings taken within the Venue.

20.RHS will be not be liable  for any loss, theft or damage including to any person who enters the Venue, your personal belongings or any vehicle or its contents in any car park, save for any death or personal injury  as a result of our negligence or other breach of statutory duty.

21. You enter the Venue at your own risk.

Other regulations for RHS Chelsea Flower showground only

22. If you leave the showground, you will not be re-admitted.

23. We do not allow entry to children aged 5 years or under or to pushchairs, prams or babes in arms.

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